Form Access Issue : Users Being Prompted to Sign In

Hello JotForm Support Team,

We are currently deploying a Vehicle Inventory Checklist form across our company (approximately 110–120 vehicles across multiple facilities), and we are running into an access issue during rollout.

Our goal is for users to:

• Click a direct link
• Open the form immediately
• Complete and submit the form with no login required

However, during our test deployment, many users are being prompted with a screen that says:

“Sign up with Google / Microsoft / Email”

A few users were able to proceed by signing in, but most of our team is not completing the form due to this requirement. We need the form to be fully accessible without any sign-in.

We have already verified the following settings:

• “Require login to view and complete this form” is unchecked
• “Require SSO” is disabled
• “Save and continue later” is disabled
• Password protection is not enabled

We are currently using the standard form link from the Publish tab.

Given this, we are trying to understand:

1. What could still be triggering a login requirement?
2. Is there any additional setting or configuration we may be missing?
3. Is there a way to guarantee fully anonymous, no-login access for all users?

This is a time-sensitive operational rollout, so any guidance would be greatly appreciated.

Thank you for your help,

Gabriel Luna

Derrel’s Mini Storage

Hi Gabriel,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Based on the information you provided and the settings you've already checked, the most likely reason users are being prompted to sign in is related to the form's access setting. Jotform forms can be set to three types of access:

• Public: Anyone with the form link can access and submit the form without logging in. This is the default setting.
• Private: Only invited users (added via email) can access the form, and they must log in to their Jotform account.
• Company Access: Restricts access to users registered with your organization's email domain, requiring login.

To ensure fully anonymous, no-login access for all users, you need to confirm that the form's access is set to Public. Here's how to verify and set this:

1. Open your form in Form Builder and go to the Publish tab.
2. Click on the Blue Gear icon at the top of the Publish tab to open the access settings.
3. Set the form access to Public if it is not already set. This will allow anyone with the link to open and submit the form without signing in.

Since you mentioned you are using the standard form link from the Publish tab, make sure you are sharing the link under the Public access setting.

Also, double-check that no pages within the form have the Require Login option enabled individually, as this can also trigger login prompts.

Following these steps will guarantee that your form is fully accessible without any login requirement.

Give it a try and let us know how it goes.

The form was always set to Public. And there are no elements within the survey that require a login.

Hi Gabriel,

Since your form is already set to Public and no elements require login, let's review a few additional points that might cause this issue:

1. Clear browser cache and cookies: Sometimes, cached data can cause unexpected behavior. Ask users to clear their browser cache or try accessing the form in an incognito/private window.
2. Check if the form is embedded: If the form is embedded on a website or app, ensure the embedding method does not require login or authentication.
3. Review any widgets or integrations: Some widgets or third-party integrations might require users to sign in. Verify that none of these are set to require login.
4. Test the form link on different devices and networks: This can help identify if the issue is isolated to specific environments.

If none of these points resolve the issue, please provide a screenshot of the login prompt users see or more details about how the form is being accessed.

Give it a try and let us know how it goes.