need assistance accessing jotforms for our company.

I need assistance accessing the jotforms link sjrmc.jotform.com. The former manager had the only administrator access to this site. I can access their email profile and received the password reset link but it is now asking me for the Authenticator code which we no longer have access to the former manager's mobile phone.

Former manager is Dan Mills dmills@sjrmc.net.

thank you,

Jerrid Arviso

IT Infrastructure Supervisor

San Juan Regional Medical Center

505.576.6784

Hi Jerrid,

While we understand your situation, we need to make sure that only registered customers or users in our system have access to existing accounts, especially when it involves highly sensitive data like PHI.

For us to verify that this is your account, can you send us the information below that you used when signing up for your subscription:

• The date you created the account:
• The number of forms and submissions in the account:
• The type of Credit Card used while upgrading the account:
• The last four digits of the Credit Card:
• The expiration date on the Credit Card:
• Amount of the last charge:
• Date of the last charge:

Once we hear back from you, we'll be able to move forward and help you get back into your account.

I do not have any of this information.

Hi Jerrid,

Unfortunately, without the required account verification details, we are unable to proceed with account recovery due to security and privacy policies.

I don't know this information and our support team will handle your request.

Thank you

Hi Jerrid,

One of our Support Team members will take it from here to follow up shortly.

My email address is jarviso@sjrmc.net.

Hi Jerrid,

Thanks for reaching out to Jotform Support. I understand you are looking for assistance getting into the Enterprise Server for San Juan Medical Center, but the only server admin is unable to access their 2FA information. I can see on the Enterprise server that the only admin does show as having been able to login today. Were you able to get access to the account as needed?

Once we hear back from you, we'll be able to help you with this.

Hi,

I got logged in. How do I add myself as an administrator?

Thank you

I got logged in. How do I add myself as an administrator?
[cid:image001.png@01DCC1C5.7A56A8D0]
Thank you,
Jerrid Arviso
IT Infrastructure Supervisor
San Juan Regional Medical Center
505.609.6921
[cid:image002.png@01DCC1C5.7A56A8D0]
...



Hi Jerrid Arviso,

Since you were able to log in, you should now be able to change the account email address to yours. Changing your account email address only takes a minute. Let me show you how: 

1. On your Workspace page, click on the Avatar/Profile Image in the top-right corner of the screen.

2. In the Dropdown menu that comes up, click on your name. 

3. On the right side of the page, under the Email section, click on Edit.

4. Next, enter the new email address you want to use and click on Save. 

5. In the Confirmation window that opens, enter the Authentication Code sent to your new email and click on Verify.

Reach out again if there’s anything else we can help you with.

I think I figured it out. I will reach out if I need further assistance.

thank you!!

Jerrid Arviso

Hi Jerrid Arviso,

Your request has been answered and the thread is closed.

If you have another question or need more help, feel free to reply here and we'll assist you right away.