Error in monthly usage

Hi, we have an account with a limit of 10,000 submissions per month. It always reinitiates on the first day of every month. However, today it is April 1 and it shows that we have over 6,000 submissions (out of 10,000 which is our limit). That cannot be possible. Could you please check? It says that our limit will be reestablished on May 1.

Hi Christian, Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding your account's monthly submission limit, the reset date of the monthly submission limit depends on your specific monthly usage cycle. You can see the exact reset date on your Usage page in your account settings.

It appears that your account is on the Gold Plan and you have almost reached your total submission limits, with 12,597 total submissions and 15 forms remaining out of your total all-time limit. This total submission count is cumulative and does not reset monthly, which might be why your monthly submission count shows over 6,000 submissions already used and the next reset date is shown as May 1.

To clarify, the monthly submission limit resets according to your monthly usage cycle, but the total submissions limit is a cumulative count that does not reset monthly. If you want to check your exact monthly usage reset date or manage your submission limits, you can visit your Account Usage page.

Based on the video guide at 1:09, submissions count when a form entry is successfully submitted, and the monthly usage section shows your submissions, signed documents, payment submissions, and form views.

If you have reached or are close to your total submission limit, you may want to download your submission data as a backup and delete old submission entries to free up space. Upgrading your account is also an option to increase your limits.

Give it a try and let us know how it goes.

I am not satisfied with the answer of the AI support specialist. Could you please connect me with a real support agent?

Hi Christian, one of our Support Team members will take it from here to follow up shortly.