I cannot access my Jotforms and I don't receive an email when I request a forgotten password

I cannot access my Jotforms and I don't receive an email when I request a forgotten password

Let’s sort that out together — I just need one detail first: what is the email address or username you use for your Jotform account?

Once I have that, here are the usual steps to reset a Jotform password (for reference):

• Go to the Jotform Login page and click Forgot Password.
• Enter your username or email, then click Send Reset Instructions.
• Check your inbox, spam, and junk folders for the reset email.
• Click Reset Password in the email, then enter and confirm your new password.

Since you’re not receiving the email, please send me your Jotform email/username so I can help you further with the account recovery process.

email: tim.suor@harborfoods.com

According to our records, the reset password email has been sent successfully to tim.suor@harborfoods.com. Please check your spam or junk folder. To avoid future delivery issues, consider whitelisting Jotform's sender email or domain. Also, ensure your email settings are configured correctly. Here are a few tips to help prevent future email delivery issues:

• You can view your https://www.jotform.com/help/293">Email Logs to see what's happening with your form emails
• https://www.jotform.com/help/145-whitelisting-jotform-ip-addresses-and-domains/">Whitelist Jotform IP Addresses and Domains
• If the issue persists, https://www.jotform.com/help/244">Setting Up a Custom SMTP to use your own email provider as the sender may help