Redirect to Jotform from an external link

Hello JotForm Support Team,

I hope you're doing well. I'm reaching out regarding a specific functionality I need for one of my forms.

I have built a form on JotForm that includes a button redirecting users to an external URL where they complete a credit card registration process. Once that external registration is finished, I need the user to be automatically redirected back to my JotForm so they can complete and submit the rest of the form.

The intended flow is as follows:

1. User fills out the initial fields in the JotForm.

2. User clicks the button and is taken to the external credit card registration page.

3. After completing the external registration, the user is redirected back to the JotForm to finalize their submission.

My question is: is it possible to configure a return/callback URL so that, once the user finishes the external process, they are automatically brought back to my JotForm?

I would appreciate any guidance or documentation on how to implement this.

Thank you in advance.

Best regards

Hi Luis,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding your question about redirecting users back to your Jotform after completing an external credit card registration process, Jotform allows you to redirect users to an external URL after form submission, but it does not have a built-in feature to automatically redirect users back to the form in the middle of the process.

However, here’s how you can manage redirection after the form submission:

1. In Form Builder, click on the Settings tab.
2. Click on the Thank You Page tab on the left side.
3. Select Redirect to an external link after submission.
4. Enter the URL where you want to redirect users after they submit the form.

This setup redirects users after they submit the form, but your scenario requires redirecting users back to the form after an external process before submission.

To achieve your intended flow, you would need to handle the redirection on the external credit card registration page by configuring it to redirect users back to your Jotform URL once the external registration is complete.

In summary:

• You can redirect users after form submission to any external URL using Jotform's Thank You Page settings.
• For redirecting users back to your form after an external process, the external service must support a return/callback URL to your form.

If the external service allows you to set a callback or return URL, you can set it to your Jotform link so users return to complete the form.

For more detailed guidance, you can refer to Jotform's help on redirecting users after submission.

Give it a try and let us know how it goes.