Monthly Limits Did Not Reset

Hello, I thought my quota was supposed to reset on April 1st, but it still shows as full. Can you pelase assist?
Thank you,

Hi Miles,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Your account's monthly submission limits had previously been reached, but the limits have now been recalculated and there are currently no exceeded limits. Please refresh the page to see the updated quota status.

Here is a summary of your current account usage and limits:

Give it a try and let us know how it goes.

I tried, it still says I have hit quota. I also cleared cache already.

Hi Miles,

Since you have already refreshed the page and cleared your cache but still see the quota as full, let's try the following steps to resolve the issue:

1. Go to your Workspace page and hover over your account avatar at the top-right corner.
2. Click on Settings from the dropdown menu.
3. Click the Clear Cache button next to the Form Caches option in the Settings page.

If this does not resolve the issue, please clear your browser cache completely and log in to your account again.

Your account is currently on the Free Plan and you do not have any exceeded limits, so the quota should have reset. If the problem persists after these steps, there might be a temporary display issue that should resolve shortly.

Give it a try and let us know how it goes.

Hi milesmanagementinc,

I recalculated your account usage and the overlimit status of your account has been removed. You may go ahead and check your form now.

Let us know if you need any other help.

Hi stock_stock833,

I’ve gone ahead and moved your question to a separate thread to keep things tidy, and someone from our Support Team will help you out with it here.