Account Issue: Forms Deleted Due to Collecting Personally Identifiable Information (PII)

All our forms have been deleted. It says We’ve detected that you’re collecting personally identifiable information (PII) via your forms

We are sending these forms to applicants who are wishing to join our crew for the summer. We need to verify their age, address, phone number, medical background and emergency contacts in order for them work for us and a photo so we can recognise the applicants when we decide who we want to hire post assessment day.

How do we get these forms back?

Hi Clementine,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Your forms have been temporarily disabled because they were detected to be collecting personally identifiable information (PII) without verification, which is not allowed under Jotform's Terms of Use. This is why you see the message about collecting PII.

To get your forms back, you need to verify your account. You should have received an email with instructions to complete a verification questionnaire to confirm your organization and comply with the policy. After your account is verified and approved, your forms will be re-enabled.

Additionally, if any forms were deleted, you can restore them from the Trash in your Workspace by following these steps:

1. Go to Workspace and click on Trash at the lower left side.
2. Select the deleted form(s) you want to restore.
3. Click Restore to recover the forms.

For more details, you can visit the Jotform guide on how to restore deleted forms.

If you need to collect sensitive medical information (PHI), you may also need to enable HIPAA Compliance features by upgrading to a Gold plan.

Let me know if you need help with the verification process or restoring your forms.

Give it a try and let us know how it goes.