Account Access: Unable to Sign Up and Not Receiving Password Reset Email

I can't sign up because the password isn't correct, and I don't recieve the email to reset password

Let’s sort this out together.

To check what’s going on with your account and the missing reset email, I’ll need one detail first:

• What is the email address or username you’re trying to sign up or log in with?

Once you share that, I can guide you on the next steps to recover or reset your Jotform account.

support@softneos.com

According to our records, your email address is not on any bounce or unsubscribe lists, and the reset password email is being sent now. Please check your spam or junk folder. To avoid future issues, consider whitelisting Jotform's sender email or domain. Also, ensure your email settings and form configurations are correct. Here are a few tips to help prevent future email delivery issues:

• You can view your https://www.jotform.com/help/293">Email Logs to see what's happening with your form emails
• https://www.jotform.com/help/145-whitelisting-jotform-ip-addresses-and-domains/">Whitelist Jotform IP Addresses and Domains
• If the issue persists, https://www.jotform.com/help/244">Setting Up a Custom SMTP to use your own email provider as the sender may help

Hi David,

Thanks for reaching out to Jotform Support. The email address you shared isn't linked to a Jotform account. This is why you're not getting any password reset emails. But you mentioned you can't sign up for a Jotform account. Are you getting an error message? Below are the steps you should follow to sign up for a Jotform account:

1. Go to the Jotform webite, then click on the Sign up for free button on the top right.
2. A notification message will pop up. Enter your email address inside the box and click on the Continue button.
3. Now, complete the details and check the box on terms of service.
4. Finally, click on the Sign up button.

Let us know if you have any other questions.