Jotform AI Agent - Displaying buttons after every response

Hi, suddenly my AI Agent is displaying the greeting buttons after EVERY response. Even while filling out a form. I can't figure out how to get it back to only displaying these during the greeting.

My AI Agent is here: https://www.englishinsurancegroup.com/

Hi John,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding your AI Agent displaying greeting buttons after every response instead of only during the greeting, this behavior is likely related to how the greeting buttons are configured in the AI Agent Builder.

Currently, the AI Agent Builder allows customization of the welcome message and buttons on the welcome page, but there is no direct setting mentioned to control the greeting buttons to appear only during the initial greeting and not after every response.

To address this, you may want to review the configuration of your AI Agent's welcome page and buttons in the AI Agent Builder, especially under the Welcome Page Designer and Button tabs. Ensure that the greeting buttons are set only to appear on the welcome page and not triggered repeatedly during conversations.

If your AI Agent is set to display forms or other interactive elements, check the Forms tool settings in the AI Agent Builder to make sure they are not causing the buttons to reappear after each response.

Unfortunately, the current knowledge base does not provide a specific toggle or setting to limit greeting buttons strictly to the initial greeting phase only.

If you need detailed step-by-step guidance on customizing your AI Agent's welcome page and buttons, I can help with that.

Give it a try and let us know how it goes.

I've reviewed all of the settings and actions. Nothing indicates the buttons should appear over and over again.

Hi John,

It’s easy to edit the button on your AI Agent Greeting. Let me show you how:

1. In AI Agent Builder, click on the Gear icon on the right side of the page to open the Standalone Settings.
2. Under the Greeting tab, click on the button you want to edit and enter the new text.

Reach out again if there’s anything else we can help you with.

Yep, I have this configured. The problem is the buttons appear after EVERY response. not just the greeting.

Hi John,

Currently, there is no specific setting in AI Agent Builder to restrict greeting buttons to only appear during the initial greeting. The buttons configured in the Greeting tab tend to show up after every response by design.

If you want to avoid the buttons appearing repeatedly, you might need to review any custom actions or conditions set in the AI Agent Builder that could be triggering the buttons after each response.

One approach is to check the Actions section in AI Agent Builder under the Train tab to see if any rules are causing the buttons to reappear after responses.

Unfortunately, the current system does not provide a direct toggle to limit greeting buttons strictly to the first greeting only.

Let me know if you want guidance on checking and adjusting actions in the AI Agent Builder.

I think you're just repeating yourself.

Hi John,

One of our Support Team members will take it from here to follow up shortly.

Hi John,

Thanks for reaching out to Jotform Support. I tested it and replicated the issue, so I’ve sent this over to our Developers to investigate. We’ll let you know once we hear back from them.

Thank you!