Jotform App on iPad: Unable to Log In Despite Correct Credentials

I am getting an error "incorrect username or password" when trying to login using the app on my iPad. I can log into the web using the same username and password that I am trying on the app.

Hi Paige,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

The error message "incorrect username or password" on the Jotform app for iPad while being able to log in on the web with the same credentials can sometimes occur due to session or device-specific issues.

Let me help you with that:

1. Ensure your app is updated: Check the App Store for any available updates for the Jotform app and install them.
2. Clear app cache or reinstall the app: Sometimes, clearing the app cache or uninstalling and reinstalling the app can resolve login issues.
3. Check for multiple device logins: Jotform standard plans allow only one login session at a time. If you are logged in on another device or browser, try logging out there first before logging in on your iPad.
4. Reset your password: Even if you are sure your password is correct, resetting it can help resolve any sync issues. You can reset your password from the login page by selecting "Forgot Password," entering your username or email, and following the instructions sent to your email.

If these steps do not resolve the issue, please provide any additional details or error messages you see, and we can explore further solutions.

Give it a try and let us know how it goes.