Confirmation Email: Not Receiving Confirmation Emails After Registration

Dear Jotform team,

i hope everyone doing will,

There is an issue with sending the confirmation email.

The email is : info@linkupevent.com

An email has been added to our account, and the sender name was changed so that the person would receive a confirmation email upon registration. However, during testing, no email is being received.

What could be the reasons for this issue, and is it possible to resolve it?

Thank you for the support

According to our records, the email address info@linkupevent.com is not on the bounce or block lists. The emails should be delivered successfully. Please check your spam or junk folder. Also, consider whitelisting Jotform's sender email or domain to ensure future delivery. Make sure your form's email fields and conditions are set up correctly, and use valid, correctly formatted email addresses to prevent any delivery issues. Here are a few tips to help prevent future email delivery issues:

• You can view your https://www.jotform.com/help/293">Email Logs to see what's happening with your form emails
• https://www.jotform.com/help/145-whitelisting-jotform-ip-addresses-and-domains/">Whitelist Jotform IP Addresses and Domains
• If the issue persists, https://www.jotform.com/help/244">Setting Up a Custom SMTP to use your own email provider as the sender may help

Feel free to let me know if it’s still not working.

How can this issue be resolved?

Hi add_Enterprise,

Let me help you with that:

1. In Form Builder, select the Email element, and then click on the Gear icon to open Email Properties.
2. In the menu on the right side of the page, click on Options.
3. Toggle on Confirmation Field. That’s it.

Reach out again if there’s anything else we can help you with.

This email has been added, and after registration, a confirmation email should be sent with the sender name from this email address. However, no email has been received.

How can this issue be resolved?

According to our records, the email address info@linkupevent.com is not on the bounce or block lists. The emails should be delivered successfully. Please check your spam or junk folder. Also, consider whitelisting Jotform's sender email or domain to ensure future delivery. Make sure your form's email fields and conditions are set up correctly, and use valid, correctly formatted email addresses to prevent any delivery issues. Here are a few tips to help prevent future email delivery issues:

• You can view your https://www.jotform.com/help/293">Email Logs to see what's happening with your form emails
• https://www.jotform.com/help/145-whitelisting-jotform-ip-addresses-and-domains/">Whitelist Jotform IP Addresses and Domains
• If the issue persists, https://www.jotform.com/help/244">Setting Up a Custom SMTP to use your own email provider as the sender may help

Feel free to let me know if it’s still not working.

still issue

Hi add_Enterprise,

One of our Support Team members will take it from here to follow up shortly.

Hi add_Enterprise,

Thanks for reaching out to Jotform Support. Are you referring to this form? If yes, the form has a notification email, and the recipient email is set to developer@malga.com. If that's not the form, could you share the form URL?

Once you get back to us, we can take the next step toward solving this.

The email is being delivered to the junk/spam folder. I would like a solution to fix this issue.

We have purchased a domain and configured it with the form link.

We want a registration confirmation email to be sent after completing the form. The issue we are facing is that the email is going to the junk/spam folder instead of appearing in the inbox.

We would like a solution to resolve this issue.

The email is: info@linkupevent.com

The form link is: https://submit.jotform.com/260882655439469

Hi add_Enterprise,

Since the confirmation emails are being delivered to the spam or junk folder, this usually indicates an issue with email authentication or sender reputation rather than a delivery failure. As you are using a custom SMTP, ensure that your domain (linkupevent.com) has properly configured SPF, DKIM, and DMARC records, as these help receiving servers verify that your emails are legitimate.

Also, make sure that the From Email address matches your authenticated SMTP domain, as mismatches can trigger spam filters. Additionally, reviewing your email content for spam-like elements (such as excessive links or promotional wording) can help improve deliverability. If your domain or IP is new, it may also take some time to build a good sending reputation.

You may ask users to mark the email as Not Spam and add your sender email to their contacts, as this can improve inbox placement. Testing the email with different providers (such as Gmail or Outlook) can also help identify if the issue is provider-specific. If the issue continues, you may consider using a well-known SMTP provider like Google Workspace, SendGrid, or Amazon SES for better deliverability.

Let us know if you need any other help.