Form Submission Issue: Receiving Duplicate Older Booking Forms

Good day,

I hope you’re well. I just wanted to inquire about an issue we’ve been experiencing—we’ve been receiving duplicated older booking forms, which is causing some confusion as they appear to be new bookings.

Could you please assist us in resolving this? We’d greatly appreciate your help.

Hi Office_ABC,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding the issue of receiving duplicated older booking forms, this can sometimes happen due to form prefill settings or multiple submissions being allowed from the same user. Let me help you with that:

1. Check if multiple submissions are allowed: In Form Builder, go to Settings in the top orange navigation bar.
2. Click on Show More Options.
3. Scroll down to the Unique Submission dropdown menu and select No Check if you want to allow multiple submissions from the same person, or choose a unique check option to prevent duplicates.

If the issue is related to prefilled forms being submitted multiple times, you might want to review your prefill settings or expiration dates on forms to avoid confusion with older submissions appearing as new.

Give it a try and let us know how it goes.

I cant put this setting on as the clients do submit multiple booking forms. But for example over the weekend we received an email with a booking from 3/15

Hi Office_ABC,

Thanks for your clarification. Since your clients submit multiple booking forms and you cannot restrict multiple submissions, the issue of receiving older duplicated forms might be related to how submissions are processed or triggered.

Here are some points to consider:

• Jotform allows multiple submissions by default, and the Unique Submission setting can prevent duplicates, but it seems you need to keep it off to allow multiple bookings.
• If you are receiving emails with older submission dates, it could be due to email notifications being triggered again for older submissions, possibly caused by integrations, prefill links, or manual resubmissions.
• Check if there are any automated workflows, integrations, or third-party apps connected to your form that might resend older submission data.
• Review your form's prefill settings to ensure that prefilled forms are not being submitted multiple times unintentionally.
• Consider setting an expiration date on prefilled forms if applicable, to prevent old forms from being submitted after a certain date.

If you want, I can guide you on how to check and adjust these settings.

Give it a try and let us know how it goes.

Hi Office_ABC,

Are you referring to this form that's getting an older date reservation? If yes, can you tell us how users are booking their reservation? I see there's a Date Picker element, but I assume it's collecting the date when the form was submitted. Here's a screenshot to confirm what I'm talking about:

If that's not the form, can you share with us the link so we can look at it? Can you also share with us the email addresses of the users who submitted older dates? It will be helpful if their submission IDs are provided as well. It only takes a minute to find the Submission ID in your Tables page. Let me show you how:

1. In Jotform Tables, in the top-right corner of the page, click on the Columns & AI button.
2. Next, in the menu that opens up, look for the hidden Submission ID column and check the box next to it. 

Once we hear back from you, we can help you sort this out.

Hi Kris, So basically our client fills out a form on March 15th - we receive it and process it accordingly. Then on March 22nd we receive that same form (dated March 15th) but it comes through as though its a new submission ? So they aren't submitting older dates, its rather duplicates of previously entered forms that we receive every now and again.

Hi Sarah,

Can you tell me if the submission is duplicated as well in the Jotform Table? Let me take a look at this for you. To do that, we’ll need your permission to access your account. Don’t worry, you can turn it off again once we’re done. Let me show you how to do it:

1. In the top-right corner of your Workspace page, click on your Avatar/Profile Image icon.

2. Then, in the Dropdown menu that opens, click on Settings.

3. Next, in the panel on the left, click on the Security tab.

4. If you haven’t opened your Security page in a while, it’ll ask you to verify. To do that, click on Send Verification Code.

5. Then, enter the Verification Code you receive in your email.

6. Finally, at the bottom of the page, toggle on Jotform Support Access.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Hi Shirized, I have enable support access.

You can look at Patrick Boland as an example

Hi Sarah,

Before I check your account, can you share the form URL in question so I can directly check the submissions? You can easily find your form's URL in Form Builder. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
2. In the Quick Share tab, click on Copy Link in the Share With Link section.

Once you share the form URL with us, we’ll be able to help you better with this.

https://form.jotform.com/252666666363468

Hi Sarah,

I checked the Jotform Table, but I can't seem to find the duplicate submissions. Can you share the name of the customer or the submission ID where you got the duplicate order booking so I can further investigate?

After we hear back from you, we’ll know what’s going on and how to help.

Hi, You can use Patrick Boland as an example. on the table it shows it duplicated. Resent to us on March 27th - original was submitted March 15th

Hi Sarah,

To prevent double submissions, you can try enable the Google Invisible reCAPTCHA in the CAPTCHA field element. Let me show you how:

1. In Form Builder, click on Add Element on the left side of the page.
2. Under the Basic tab, scroll down and click on the CAPTCHA element to add it to your form.
3. Next, click on the Gear icon on the right side of the field to open CAPTCHA Properties.
4. In the CAPTCHA Properties menu that opens on the right side of the page, select reCAPTCHA and toggle on Use Google Invisible reCAPTCHA.



You can also try to disable Allow Browser Autocomplete from the settings:

1. While in Form Builder, click on Settings at the top orange bar.
2. Click Show More Options button.
3. Scroll down, and set Allow Browser Autocomplete to No.

Give it a try and let us know how it goes.

Hi, we are not receiving double submissions.. basically our client fills out a form on March 15th - we receive it and process it accordingly. Then on March 22nd we receive that same form (dated March 15th) but it comes through as though its a new submission ? So they aren't submitting older dates, its rather duplicates of previously entered forms that we receive every now and again.

Do you have a contact number that I can please call rather ?

Hi Sarah,

We do not offer phone support, however, we would be happy to assist you here. There are many different reasons why some submissions can be duplicated, and the most common one happens when a user is on a thank you page, which is refreshed after some time. To prevent this, you can follow the previously provided steps.

If they don't work, let us know and we'll investigate further.

Hi Bojan,

Okay thank you. I will try your suggested fix.