Form Link Slug: Error 'Slug is already in use' when changing

Hi,

I am trying to change the forms link below to "LegalDocumentAssistant_dev_new" but I keep getting an error message "Slug is already in use". I went through all my forms and no other forms use that name. - Thanks

Hi,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

The error message "Slug is already in use" indicates that the custom URL slug you are trying to set for your form is already taken, even if you don't see it in your forms list. This can happen if the slug was previously used or is currently assigned to another form, possibly in a different workspace or account.

Here’s how to address this issue:

1. Double-check all your forms and workspaces to ensure the slug is not in use anywhere else in your account.
2. Try using a slightly different slug by adding a unique identifier or number to make it distinct.
3. Remember that changing the slug invalidates the old custom URL, so make sure to update any links accordingly.

If you continue to experience this issue despite confirming no other forms use the slug, it might be a caching or system delay issue. In that case, trying a different slug is the best immediate solution.

Give it a try and let us know how it goes.

Hi,

I am trying to change the forms link in the form described above to "LegalDocumentAssistant_dev_new" but I keep getting an error message "Slug is already in use". I went through all my forms and no other forms use that name and waited for a couple of days. Is there any way you can force this this link? we have a reference to this link configured on a web server and the customer does not want to change it.

- Thanks

Hi AvenuGRM,

That error means the slug is already taken somewhere in the system. Even if you don’t see it in your forms, it could still be linked to another account.

Unfortunately, slugs have to be unique, so we can’t force-assign that exact link. You can try using a slightly different version of the name or update the link on your web server if possible. Additionally, you might also want to look into the Enterprise plan, which offers more flexibility with custom domains.

Let us know if you have any other questions.