ADA Compliance Assurance

We've had feedback regarding a form that a commission member said did not work on their e-reader. Can you please provide assistance?

Additionally, are the widgets within your forms ADA compliant or are there any best practices we need to be implementing?

Hi VAHAdminForms,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding your concern about a form not working on an e-reader and ADA compliance of widgets within Jotform forms, here is the information:

Form Accessibility on E-Readers: Jotform is committed to creating accessible forms that comply with Section 508 and WCAG 2.1 Level A and AA standards. Accessible forms are designed to work well with assistive technologies such as screen readers. While e-readers vary in capabilities, Jotform forms that have accessibility enabled should be usable by people with disabilities, including those using assistive devices. If a form is not working on a specific e-reader, it may be due to limitations of that device or unsupported widgets used in the form.

ADA Compliance of Jotform Widgets: Most basic fields, payment fields, and many widgets in Jotform are supported in accessible forms. However, some widgets may limit accessibility, and the form builder will show warnings if a widget is not supported for accessibility. For example, e-signature widgets are not supported in accessible forms, and alternatives like a short text entry field are recommended.

Best Practices for ADA Compliance in Jotform Forms:

• Use simple and clear language for all questions and content.
• Label all form fields clearly to help screen reader users navigate the form.
• Choose colors with good contrast between text and background; Jotform provides accessible color schemes.
• Add alternative text to all images for screen reader compatibility.
• Avoid blinking or flashing images that can cause issues for some users.
• Use standard, easy-to-read fonts rather than decorative fonts.
• Ensure all form fields and messages are translated properly if the form is multilingual.
• Use descriptive link text instead of generic phrases like "click here."

You can enable the Form Accessibility option in the Form Builder under Settings > Show More Options > Form Accessibility. The builder will then scan your form for accessibility issues and provide warnings to help you fix them.

For detailed guidance, you may refer to Jotform's Best Practices to Follow When Making Accessible Forms and the Accessible Forms resources.

If you have specific issues with the form on the e-reader, please provide more details about the device and the problem encountered so we can assist further.

Give it a try and let us know how it goes.