Password Reset: Not Receiving Reset Email

Can't reset password. Not getting an email

Let’s sort that out — what email address or username are you using for your Jotform account so I can check what’s going on with the password reset emails?

tscully@reagan.com

According to our records, the reset password email is being sent to tscully@reagan.com. Please check your spam or junk folder in case it was filtered there. Additionally, consider whitelisting Jotform's sender email or domain to ensure you receive future emails without issues. Here are a few tips to help prevent future email delivery issues:

• You can view your https://www.jotform.com/help/293">Email Logs to see what's happening with your form emails
• https://www.jotform.com/help/145-whitelisting-jotform-ip-addresses-and-domains/">Whitelist Jotform IP Addresses and Domains
• If the issue persists, https://www.jotform.com/help/244">Setting Up a Custom SMTP to use your own email provider as the sender may help

Hi Tim,

Thanks for reaching out to Jotform Support. After checking the email address used in creating this support thread, it's linked to a guest account. Guest accounts are temporary accounts with one-time login only. You won't be able to receive a reset password email to your email account.

You can use the same email address you did for your Guest account and use it to create a Starter account. To create a new account, you can go to this link. However, if you are asking about another account, can you share with us the username or email address of that account so that we can check?

Keep us updated and let us know if you need any more help.