Form Submission Limit: Reached Max Signatures Error Without Collecting Signatures

I am shut down on my forms because it says we reached max signatures. We are not collecting signatures 

Hi George,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

If your forms are shut down due to reaching the maximum number of signatures, even though you are not collecting signatures, it is likely related to the monthly signed document limits imposed by Jotform Sign feature.

Here are some important points to consider:

• Jotform Sign has monthly limits on the number of signed documents depending on your plan:
  • Starter: 10 monthly signed documents
  • Bronze: 100 monthly signed documents
  • Silver: 250 monthly signed documents
  • Gold: 1000 monthly signed documents
• Reaching this limit will prevent further signatures and may cause your forms to be shut down.
• Deleting signed documents does not increase your limit; you must wait for the next monthly cycle or upgrade your plan for higher limits.
• You can manage and track your signed documents in the Sign Inbox within your workspace.

To resolve this, check your current usage and consider upgrading your plan if you need more signed documents per month.

Give it a try and let us know how it goes.

Hi George,

If I'm not mistaken, you have an Enterprise account, which means that we have a dedicated Enterprise Support Team to help you. We have a guide that explains how to create a ticket for Enterprise Support here. Just create a ticket there, and someone from the Enterprise Support Team will get in touch with you shortly. 

If you don't have an Enterprise account, can you share a screenshot of the issue and the URL of the form where the issue is occurring?

Let us know if you have any other questions.