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linkzendeHello,
We are having problems with several workflows where they aren't moving from one signer to the next, or they are completing before receiving all signatures. Can we please arrange time to talk through the issues?
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Jerlan JotForm SupportHi Zende,
Thanks for reaching out to Jotform Support. There's no phone support, but I can walk you through everything right here on this thread. Can you share the URL of the form where you've set up the workflow? A screen recording would also help us see exactly what’s happening. You can use Loom or upload to Google Drive/Dropbox, then send us the link.
When we hear back from you, we’ll be ready to move forward.
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linkzende
Yes, there are three forms that we are having problems with. I've given Support access to our Jotform in the past so you should be able to access it. Here are the URLs:
https://form.jotform.com/250186063021142
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Aries JotForm SupportHi Zende,
I reviewed your workflows, and they appear to be set up correctly. I also cloned one of them, and it’s working properly. Check out the screenshot below:
Can you provide a screenshot of the point where the approval workflow is getting stuck? That'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Help Center:
1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.
2. Drag and drop your image into the Upload box, or click on it and select your file.
3. Then, click on the Add button in the bottom-right corner of the window.
4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.
5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.
