The customers are receiving an error message when trying to sign and pay...

Customers are trying to fill out the form and are getting an error message when trying to sign in the signature box, and also some are receiving an error message when trying pay. What can I do to solve this?

Hi Americas,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding the error messages your customers are encountering when trying to sign in the signature box and when attempting to pay, let me help you with that:

For the signature box issue, please ensure that the signature widget is properly configured and that there are no conflicts with other widgets or scripts on your form. Sometimes clearing the form cache or re-adding the signature widget can resolve such issues.

For the payment errors, payment gateway issues can often cause errors during transactions. It is important to verify that your payment integration is correctly set up and active. Also, check if the payment gateway you are using is supported and properly connected.

If you want to view payment details submitted through your form, you can check the payment form submissions on the Conversations page in your account. This can help you identify if payments are being processed or if there are any pending transactions.

Give it a try and let us know if you need any other help.