Prefill Form: Invitations Not Sending to Selected Emails

I have a prefill form. I have selected 5 email names to send an invitation to. It has been over 2 days and the invitations will NOT send. I have gotten out of JotForm, waited a few hours, and then tried again, with no success. I'm the only person using the internet in my house.

Please help and tell me why the invitations will not send.

Pam

Hi Pam, I’m happy to help you with this.

There are a few possible reasons why prefill invitations don’t go out (daily invite limits, email blocking, or an issue with the recipient addresses), but I’ll need to check your account-specific details.

• First, please reply with the email address you use to log in to Jotform.

Once I have that, I can guide you more precisely and we’ll sort out why those 5 invitations aren’t sending and what to do next.

pamkramer84310@gmail.com

Hi Pam,

Prefill invitations may not send for several reasons such as daily invite limits, email blocking, or issues with the recipient addresses. Let me show you how to ensure your invitations are sent properly:

1. Open your form in Form Builder and go to the Publish tab.
2. Select Prefill from the menu on the left side, then choose Form Prefill.
3. Add a New Prefill and select the entries you want to send invitations to, then click Create.
4. Make sure the email addresses are correct and not blocked by spam filters.
5. If you want, you can resend the invitations or check if you have reached any daily limits on sending invites.

If you are using the Jotform Mobile App, you can also share your form via email directly by following these steps:

1. In the Form Builder, tap Publish in the orange navigation bar.
2. Tap Email under the Publish tab.
3. Tap Share On Email, enter the recipient emails, and send the invitations.

Give it a try and let us know how it goes.

I have already done steps 1-5 and have the prefill ready, but it is NOT working.

Hi Pam,

You can easily resend the prefill invitations to ensure they are sent. Let me show you how:

1. In Jotform Inbox, click on the Share button on the top-right side of the page.
2. In the Share This Inbox window, click on your Avatar next to Shared to.
3. Next, click on Resend Invitation.

That’s it. Reach out again if you have any other questions.

Can I please talk to a live person to get this resolved. Your answers are not helping me with my situation.

Pam

Hi Pam,

One of our Support Team members will take it from here to follow up shortly.

Hi Pam,

If you are referring to this form, I checked the prefill link for Julia Ann, and the email log shows the invitation email was sent from our side. I see you have multiple prefill links. Can you provide me with the 5 names or email addresses you are referring to so we can check our email log and find out what happened?

When we hear back from you, we’ll be ready to move forward.

Thanks for letting me know that Julie's invitation was sent. I just tried to send another 5 emails out, and the emails won't send. I took a screen shot of what it looks like on my end. I click on the "send invitation" button, but it will sit there for hours and NOT send anything out.

When I checked in my settings, yesterday it showed "bounce" by my name, but it didn't this morning as it just showed "check".

Hi Pam,

I was able to check all the email addresses you sent, and I can see that all the invitations to fill out the form have been sent to them. Can you confirm if they were able to receive it? In addition, can you tell me what error you're getting when clicking the Send Invitation? Can you capture a video of what’s going on and share it? Loom works great, or you can upload it to Google Drive or Dropbox.

After we hear back from you, we’ll know what’s going on and how to help.

I don't understand how they could have been sent when the picture I sent you is all I see. In the past when I click "send invitation", it tells me that the email invitations were sent successfully. The screen shot I sent with the last email is all I see and it never goes away until I cancel it..... So no error message, just nothing happens for hours. Can you see the screen shot?

Hi Pam,

Can you give us permission to send it from our end? Also, in case we need to access the account for troubleshooting, can you enable Jotform Support Access? Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.