We are inundated with Captcha's every time we want to submit any form

Every single submission on all of my forms now requires a captcha to submit and we use these forms in the field and need to be able to submit quickly. It was never an issue until about a week ago. The AI Podo helper keeps telling me to add a captcha to the forms but there needs to be a better fix than this. Every single submission requires a puzzle solve and my agents are using these on the road when trying to get peoples orders filled out. We're never doing more than say 12-20 submissions per hour. Is there a way to fix this?

Hi Dustin,

The CAPTCHA is a security measure implemented to help protect your forms from spam submissions and ensure the safety and security of our platform. It may appear when there9s a high volume of submissions within a short period of time or when our system detects unusual or suspicious activity. These automatic triggers are part of Jotform9s built-in anti-spam protection and should return to normal after a while.

If you add a CAPTCHA to your form, the automatic one won9t appear anymore. Let me show you how to add it:

1. In Form Builder, click on the Add Element menu on the left side of the page.
2. Under the Basic tab, drag and drop the Captcha element to your form.
3. Then, click on the Gear icon next to the Captcha field and select a Captcha Type in the menu on the right.

You can also check our guide about How to Add a CAPTCHA to Your Form to learn more.

Reach out again if you have any other questions.

Hi there!

There are a few options to remove the captcha to submit.

1. If the CAPTCHA element was manually added, you can delete this element on the form builder.
2. You can also use the invisible reCAPTCHA, which means that you go to the basic tab, add a captcha, and toggle on "Use Google Invisible reCAPTCHA" in settings so that the users get reduced interruption.
3. Another option you have is adding a hCAPTCHA, which essentially disables the anti-spam popup.
4. If all of these options don't work, I would suggest reaching back out and requesting a whitelist from Jotform, which means they will reset your form so the IP address is clear from any spam.

Let me know if this helps!