Payment Issue: Cancel Annual Payment Charged Alongside Monthly Payment

On march 13th charged annual payment of 186.32 then charged monthly payment 19.50 please cancel annual payment

Hi Rabbi,

Thanks for reaching out to Jotform Support. I've gone ahead and reached out to our relevant team to check on your account. We’ll get back to you as soon as we get an update from them.

Hi Rabbi,

I just heard back from the relevant team. Your Bronze Monthly plan was renewed on March 12 for $19.50. On the same day, the plan was changed to Bronze Yearly, which generated a prorated charge of $186.32. Later that same day, the plan was switched back to Bronze Monthly.

Because of these changes, your latest invoice now shows a closing balance of $184.50, which will be applied toward future Bronze Monthly renewals.

Reach out anytime if you've got more questions.

PLEASE REFUND THE $186.32 BACK TO MY ACCOUNT.

Hi Rabbi,

I’ve looped in our relevant team again and will follow up with you as soon as possible.

Hi Rabbi,

I've heard back from the relevant team, and they confirmed that a $186.32 refund has been processed in your account. The amount should reflect in your bank account within 5 to 7 business days, depending on your bank's processing time.

Let us know if there’s anything else we can help you with.

Thanks so much! Please restore Jotform account - THANKS!

Hi Rabbi,

I've gone ahead and reached out to our relevant team to check on your account. We’ll get back to you as soon as we get an update from them.

Please restore services. Also, need to change our billing date to the 4th of each month. - THANKS!

Hi Rabbi,

This has been escalated to the relevant team, and they'll reply in this thread once they've looked into it.

Hi Rabbi,

As requested, the account has been reactivated.

Reach out again should you need further assistance.

Lastly, need to change our billing date to the 4th of each month. - THANKS!

Hi Rabbi,

I’ve passed this along to our relevant team and will update you as soon as we hear back from them.

Hi Rabbi,

I checked your account and can see that the subscription is scheduled to be canceled on April 12. Currently, billing dates can’t be changed directly. We can cancel it immediately if you prefer, so you can upgrade again on your preferred date next month and have your billing cycle aligned moving forward.

Keep us updated and let us know if you need any more help.