Embedded Form: Error Page Shows Instead of Thank You Page After Submission

Hi,

I've been trying to set this quiz funnel with an embedded form. First I thought it was an issue with clickfunnels but the same mistake is happening in Systeme.io ( you can check the error by running a test in https://www.dentistry.cl/home and https://www.kennedydentistry.cl/quiz

As you can see those are two different domains and are hosted in two different apps. Both are having the same error, which is they dont show the thnk you page once the form is submitted. Form is embedded in Clickfunnels and Systeme.io and it's not working on both.

Hi Daniel,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding the issue where your embedded form does not show the thank you page after submission in Clickfunnels and Systeme.io, here is some important information:

Jotform forms can be set up to redirect users to an external page after submission instead of showing the default thank you page. This is done in the Form Builder under the Settings tab and then the Thank You Page tab. You can select the option to Redirect to an external link after submission and enter the URL of your custom thank you page.

However, please note that in the Form Builder's Thank You Page, it is not possible to redirect users to another website after a certain period of time (like a delayed redirect), and JavaScript cannot be used to modify or change the Thank You Page due to security restrictions.

If your embedded form is not showing the thank you page, it might be related to how the form is embedded or how the external platforms (Clickfunnels and Systeme.io) handle the form submission and redirection. Sometimes, embedding forms in certain platforms can interfere with the thank you page display or redirect behavior.

To troubleshoot, ensure that your form's thank you page settings are correctly configured to either show the thank you message or redirect to the desired URL. Also, verify that the embedding method used in Clickfunnels and Systeme.io supports the form's redirection or thank you page display properly.

If you want to redirect users to a custom thank you page, here’s how to set it up:

1. Open your form in Jotform Form Builder.
2. Go to the Settings tab.
3. Click on the Thank You Page tab.
4. Select Redirect to an external link after submission.
5. Enter the URL of your custom thank you page.

This setup will send users to your specified URL immediately after submission.

Give it a try and let us know how it goes.

Currently at the level of the form builder and on the bottom, at the link "edit Thank you page" the form is configured to Redirect to an external link after submission and the URL is the thank you page I want the leads to get to. 

But I get this ... 

Hi Daniel,

Since your form is already configured to redirect to an external link after submission but you are still encountering an issue where the thank you page or redirect is not showing, here are some important troubleshooting steps to consider:

• Check for any Conditions: Go to your form's Settings tab and then Conditions. Verify if you have any "Change Thank You Page" conditions set up that might override the redirect URL. If you find any unnecessary conditions, delete them.
• Embedding Method: Sometimes the way the form is embedded in platforms like Clickfunnels or Systeme.io can interfere with the redirect. Ensure you are using the recommended embed method (such as iframe embed) that supports redirection properly.
• External Platform Restrictions: Some platforms may restrict or block redirects from embedded forms for security reasons. Check if Clickfunnels or Systeme.io have any settings or limitations affecting this behavior.
• Test the Form Standalone: Try accessing and submitting the form directly via its Jotform URL (not embedded) to confirm if the redirect works correctly outside of those platforms.

If the redirect works fine on the standalone form but not when embedded, the issue is likely related to the embedding or platform restrictions.

Give these steps a try and let us know how it goes.

There are no conditions that may affect the redirecting.

Embedded method used have been by itself and iframe. Both get the same error.

Thow different platforms with the same restrictions ? mmmm

Testing the form by itself shows the same error..

Hi Daniel,

Since you are experiencing the same error even when testing the form standalone (not embedded), this indicates the issue is likely related to the form's configuration or the redirect URL itself rather than the embedding platforms.

Here are some important points and steps to consider:

• Verify the Redirect URL: Make sure the URL you entered for the redirect is correct, accessible, and does not have any restrictions such as requiring login or having SSL issues.
• Check Browser Console for Errors: When submitting the form, check your browser's developer console for any JavaScript errors or network errors that might indicate why the redirect is failing.
• Clear Cache and Cookies: Sometimes cached data can interfere with form behavior. Clear your browser cache and cookies and try again.
• Test Different Browsers and Devices: Check if the issue persists across different browsers and devices to rule out browser-specific problems.
• Review Form Settings: Double-check the form's thank you page settings to ensure it is set to redirect to the external URL immediately after submission.

If after these checks the issue persists, it might be helpful to provide the exact error message or screenshot you see after submission to better diagnose the problem.

Give these steps a try and let us know how it goes.

URL is correct. A click on the refresh page and it shows the page. But comng from the form it wont...

Different browsers show the same result.

Hi Daniel,

Based on the information, since the URL is correct and loads properly when refreshed but does not load immediately after form submission, this could be related to how the redirect is processed after submission.

Here’s how to troubleshoot and potentially resolve this:

1. Clear Browser Cache and Cookies: Cached data can sometimes interfere with redirects. Clear your browser cache and cookies and try submitting the form again.
2. Test in Different Browsers and Devices: Since you mentioned different browsers show the same result, also try on different devices to rule out device-specific issues.
3. Check Redirect URL Accessibility: Ensure the redirect URL is publicly accessible without any login or session requirements that might block immediate loading.
4. Review Form Settings: Double-check that the form’s Thank You Page setting is set to redirect immediately to the external URL after submission.
5. Check Browser Console for Errors: Open the browser’s developer console during form submission to see if any errors appear that might explain why the redirect is not working properly.

If the issue persists after these steps, please provide the exact error message or a screenshot of what you see after submission to help diagnose further.

Give it a try and let us know how it goes.

I want to talk to a human

I have tried all your suggestions.

Hi Daniel,

One of our Support Team members will take it from here to follow up shortly.

Hi Daniel,

I’ve gone ahead and reported this to our Developers so they can figure out what’s going on. We’ll be back with an update as soon as we can.

Hi, is there any news ?

It's been three days. All my adveritising is on hold bc of this.

Hi Daniel,

Our Developers are focused on getting this resolved for you. Thanks for your patience while they work on it. We’ll keep you posted about any updates we get.

Hi,

Do you have any updates ?

FYI, that form is an actual clone of form 241617240788663 which does work properly.

I never knew if the form I'm having issues with did work or not, but my account was disabled because the form was getting too many views for my plan.

I upgraded my Jortform account and the form has not work properly. I did set the funnel in two different apps because other features of Jotform ( like notifications ) do work. But the redirecting to the thank you page has not. You can check how it's NOT working here https://www.dentistry.cl/home thats clickfunnels classic, and here https://www.kennedydentistry.cl/quiz which is Systeme.io.

As I wrote above that form is an actual clone of the form 241617240788663. And you can check its proper functioning in here https://www.escueladental.net/quizz1

I would appreciate some insights because I need to turn on my adds asap.

Best regards

Hi Daniel,

I know you’ve been waiting a while, and we really appreciate your patience. Our Developers are still making progress behind the scenes. We’ll be back in touch as soon as we have an update.

We have been facing the same issue for the last three hours. Recently, there have been a lot of problems with Jotform!

Hi Daniel,

We haven’t forgotten about you. Our Developers are still working on this, and we’ll be back in touch as soon as we have an update.

Good day,

Is there any news ?

It's been over a week now

Hi Daniel,

It’s taking a little longer than expected, but I promise it’s still in progress. We’ll update you as soon as our Developers get it resolved.

Hi,

Will it be a solution for this ?

I upgraded my account only for this NOT to work.

Hi Daniel,

There haven’t been any updates yet. We know it’s taking a bit longer than usual, and we really appreciate your patience while our Developers work to get this resolved.