Order Confirmation Message

I'm looking for a way to make the Order Summary table included in our Order Confirmation with Summary message be responsive based on the screen that the receiver is viewing the message on. Can this be done and if so, how?

Hi Crystal,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding making the Order Summary table in your Order Confirmation with Summary message responsive based on the screen size of the receiver, Jotform's current features do not provide a direct built-in option to make the Order Summary table automatically responsive in email notifications.

Email clients generally have limited support for responsive HTML and CSS, which can make it challenging to ensure tables adjust perfectly on all screen sizes. However, you can try customizing the email template's HTML with inline CSS media queries to improve responsiveness, but this requires manual coding and testing across different email clients.

Alternatively, consider sending a PDF report or a link to a web page with a responsive order summary, which can provide a better experience on various devices.

If you want, I can guide you on how to customize email templates or use PDF reports for better presentation of order summaries.

Let us know if you want to proceed with that or have any other questions.

Give it a try and let us know how it goes.

Yes, please let me know how to use a PDF report instead.

Hi Crystal,

Let me help you with that:

To use a PDF report for your order summary in Jotform, you can create and customize PDF submission reports that include the data collected through your form submissions. These PDF reports can then be attached to email notifications or sent directly to your users.

Here’s how to do it:

1. Create or edit a PDF submission report: In your Workspace page, filter to show only Forms. Hover over your form, click More, then select Create PDF Document. This opens the PDF Editor where you can customize the layout and content of the PDF.
2. Customize the PDF: Use the PDF Editor to arrange the order summary and other submission data as you want it to appear in the PDF report.
3. Attach the PDF to email notifications: In Form Builder, go to Settings, then Emails. Edit your notification or autoresponder email template, go to the Advanced tab, and enable the PDF attachment option. Save your changes.

Alternatively, you can send PDF submission reports directly from Jotform Tables using the Send PDF action button, where you can set recipients and add messages.

This method provides a responsive and professional way to share order summaries with your users, as PDFs are easily viewable on various devices.

Give it a try and let us know how it goes.