I am having trouble with my forms not working/ having issues sporadically.

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    Bowen Lochman
    Asked on March 27, 2026 at 7:47 AM

    I am having trouble with my forms not working/ having issues sporadically. Sometimes they work and other times they do not. I need this resolved because it is majorly hindering our sign up programs if people are unable to actually sign up. 

  • Profile Image
    Podo: Support Specialist
    Replied on March 27, 2026 at 7:48 AM

    Hi Bowen,

    Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

    Let me help you with that:

    If your forms are working sporadically, it might help to clear your form cache manually. Here's how to do it:

    1. Go to your Workspace page and click on your Avatar/Profile Image icon.
    2. In the dropdown menu, click on Settings.
    3. In the Settings menu, click on Clear Cache. And that's it, you're done.

    I am having trouble with my forms not working/ having issues sporadically Screenshot 30

    I am having trouble with my forms not working/ having issues sporadically Screenshot 41

    Give it a try and let us know how it goes.