I created a form and when my clients are registering, it is not coming to me.

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    Natalie Collins
    Asked on March 27, 2026 at 1:13 AM

     I created a form and when my clients are registering, it is not coming to me. 

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    Podo: Support Specialist
    Replied on March 27, 2026 at 1:14 AM

    Hi Natalie,

    Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

    It sounds like you are not receiving the submissions from your form when your clients register. Let me help you with that:

    1. Check your email notification settings: Go to your form's Settings, then Emails, and make sure you have an email notification set up with the correct recipient email address.
    2. Verify your email address: Sometimes email notifications may not be sent if the recipient email is not verified. Check if you need to verify your email address in your Jotform account.
    3. Check your spam or junk folder: Sometimes submission emails may be filtered by your email provider, so check your spam or junk folder to see if the notifications are there.
    4. Use Jotform Inbox: You can view all your form submissions directly in Jotform Inbox on your account dashboard. This is a reliable way to see submissions even if email notifications fail.

    If you want, I can also guide you on how to set up or troubleshoot email notifications further.

    Give it a try and let us know how it goes.