Account Access: Request to Reactivate and Review Account for Compliance

  • Profile Image
    marcofun
    Asked on March 26, 2026 at 10:04 PM

    My forms are used only for sign‑ups and product selection, and I confirm that I will remove or edit anything that might violate the Jotform Terms of Use; please review and reactivate my account.

  • Profile Image
    Podo: Support Specialist
    Replied on March 26, 2026 at 10:04 PM

    Hi Ed,

    Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

    We have received your confirmation regarding the use of your forms for sign-ups and product selection, and your commitment to remove or edit any content that might violate the Jotform Terms of Use. Our team will review your account and the provided information to proceed with the reactivation process.

    Once we hear back from you, we'll be able to move forward with a solution.

    Give it a try and let us know how it goes.

  • Profile Image
    marcofun
    Replied on March 26, 2026 at 10:14 PM

    Yes, I have already remove what I think is the issue. I would to start working again on my form if I may.


    Thankyou

  • Profile Image
    Podo: Support Specialist
    Replied on March 26, 2026 at 10:14 PM

    Hi Ed,

    Thank you for confirming that you have removed the content you believed was causing the issue. Our team will review your account and the changes you made to proceed with reactivation.

    Once the review is complete, you should be able to start working on your forms again.

    Give it a try and let us know how it goes.

  • Profile Image
    Kris JotForm Support
    Replied on March 26, 2026 at 10:27 PM

    Hi Ed,

    Your Jotform account shows it's already active. But you can try clearing the cache and cookies of the browser you use most of the time before logging into your Jotform account. 

    Let us know if you have any other questions.