Jotform: Submitted forms not being received

Hi

we have had 3 patients in the last 24 hours that have advised they have done a jot form but it has not come through to us. can you offer a solution pls?

Hi Ritu,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

You can View Your Form Submissions from your Jotform Submissions Table in just a few easy steps. Let me show you how:

1. On your Workspace page, check the box next to the form you want to view submissions for.
2. Then, in the menu on the upper-left side of the page, click on Submissions to see all the submissions for that form in your Tables.

Make sure your notification email is set up correctly to receive alerts when submissions are made. If you want, I can guide you on how to set up notification emails as well.

Give it a try and let us know how it goes.

Hi Ritu,

Can you share with us the link to your form and the email address you're using? Also, if you can check your tables and confirm if you've received the submission there, and not just in your email, that'll help us understand what's going on.

After we hear back from you, we’ll know what’s going on and how to help.