Signature Field: Unable to Sign via Mobile Devices

Hi Team,

Our clients are unable to sign using the link via mobile devices.

The 'signautre' section doesnt allow for signing or endorsing. please refer to the screen shot.

Any assistance with this?

Thanks

Alan

Hi Alan,

Thanks for reaching out to Jotform Support. I tested your form on my mobile device to see if I can replicate the issue, but I was able to draw a signature as expected. Check out the screenshot below for my result:

I've gone ahead and cleared your form's cache, which should help. Can you try clearing your mobile browser's cache or use a different browser and try it again?

Keep us updated and let us know how it goes.

Hey Raymond, looks like it's all working again,

looks like whatever you did fixed it haha. thanks.

Hi Born Fit,

Your request has been answered and the thread is closed.

If you have another question or need more help, feel free to reply here and we'll assist you right away.