Payment Notification: Received alert but no payment on Venmo

I got a notifcation that i received payment but i never got it on venmo

Hi Helwa,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

If you received a payment confirmation from Jotform but don't see the funds in your Venmo account, it is possible that the transaction is still pending or there may be an issue with the payment integration.

Here’s how to check and resolve this:

1. Check for pending transactions in your Venmo account to see if the payment is still processing.
2. Verify your payment integration settings in your Jotform account to ensure your Venmo account is correctly connected.
3. Look for incomplete payments in your Jotform Tables by filtering for pending or incomplete payments related to your form submissions.

If the payment is listed as incomplete, you may need to complete it manually in Jotform Tables to trigger the final processing.

Let me know if you need guidance on any of these steps.

Give it a try and let us know how it goes.

no pending, but the customer sent verification of purchace

Hi Helwa,

Since there are no pending transactions in your Venmo account and the customer has provided verification of purchase, the next step is to check for incomplete payments in your Jotform Tables.

Let me show you how:

1. Go to your Jotform Workspace and click on Filter at the top.
2. Uncheck all boxes except Forms so only forms are shown.
3. Select the form related to the payment and click on the Submissions button to open the form's tables.
4. Click the three dots in the main submissions tab and select Incomplete Payments.
5. Hover over the submission with the incomplete payment and click View Details.
6. Click the Complete button to finalize the payment and make it appear in the Submission Table.

This process should help you confirm and complete any payments that were not fully processed.

Give it a try and let us know how it goes.

no the issue is it went through and there is a transaction ID, but i dont even have my venmo connected??

Hi Helwa,

If you received a payment notification with a transaction ID but you do not have your Venmo connected in Jotform, this situation indicates that the payment might have been processed through a different payment gateway or integration linked to your form.

Here’s what you can do to clarify the situation:

1. Review your form's payment integration settings to confirm which payment gateway is currently connected and active.
2. Check your Jotform Tables for the submission associated with the transaction ID to see details about the payment and the gateway used.
3. Verify the transaction details in the payment gateway account that is connected to your form, as the payment might have gone through there instead of Venmo.

If you find that Venmo is not connected but you received a payment notification, it is likely that the payment gateway configured in your form is different from Venmo.

Let us know if you need help checking your payment integrations or reviewing your submissions.

Give it a try and let us know how it goes.

the payment method says venmo, but i only have paypal connected

Hi Helwa,

If your payment method shows Venmo but you only have PayPal connected in your Jotform account, this could be due to a misconfiguration or an error in the payment settings of your form.

Here’s what you need to know and check:

1. Jotform does not support multiple payment gateways on a single form. You can only have one payment gateway connected per form.
2. Verify your form's payment integration settings to ensure that PayPal is the only active payment gateway and that Venmo is not mistakenly set as a payment option.
3. If you want to offer multiple payment options like PayPal and check, you can set up conditional fields to show different payment methods, but only one payment gateway can process payments.
4. Check the payment field options in your form builder to see if Venmo is listed as a payment method option and remove it if it is not connected.

This should help clarify why the payment method says Venmo even though you only have PayPal connected.

Give it a try and let us know how it goes.

no but where is my money???

Hi Helwa,

One of our Support Team members will take it from here to follow up shortly.

Hi helwafragrance,

Venmo is powered by PayPal. It will be an available payment channel if you use PayPal as your payment integration. I've cloned your form, and it shows PayPal as the payment integration used. You can refer to the screenshot below:

I then made a test submission, and it shows in the submission table right away. Here's another screenshot you can take a look at:

Have you followed the suggestion of our AI assistant to check the Incomplete Payment Submissions? It's really easy to view your Incomplete Payment Submissions in Jotform Tables. Let me show you how:

1. On your Workspace page, put a check in the box next to the form you want to view the incomplete payment submissions of.
2. Then, in the menu at the top of the page, click on Submissions.
3. Once you are on the Jotform Tables page, click on the Three Dots icon next to your form's name, and then in the Dropdown menu, click on Incomplete Payments.
4. In the Incomplete Payment menu that opens on the right side of the page, hover your mouse over the incomplete payment submission you want to view and click on View Details.

If you want to delete the Incomplete Submission, let me show you how to do it:

1. While the Incomplete Payment menu is still open, check the checkbox in the Incomplete Payment Submission tile you want to delete.
2. Then, click on Delete Forever.
3. In the window that opens, click on Delete Now.

If you already received the payment for a particular submission, but it is still showing in the Incomplete Payments section, you can click on Complete so it gets added to the main Submission Table. Let me show you how to do it:

1. While the Incomplete Payment menu is still open, check the checkbox in the Incomplete Submission tile you want to delete.
2. Then, click on Complete.
3. In the window that opens, click on Mark as Completed.

Reach out again if you have any other questions.