Cross-Domain Tracking with Jotform

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    Deana_Love
    Asked on March 26, 2026 at 7:31 PM

    I need help getting GA4 installed on Jotform. It's necessary to have it load on both my website domain, and the jotform domain, so that I can track user sessions across both domains. It's not possible to advertise via Google without knowing which user sessions result in lead forms submitted - so we have to get this set up on Jotforms as well.

    I tried talking to the chatbot, but it only said that we need to use a widget to do this. That would still keep the form loaded on an iframe, keeping it on your domain - so, it doesn't address the problem.

    Could I have some help working through how to do this with your platform?

    And could you please direct the support to the following email address?

    Dustin@strongarmdigitalmarketing.com

    Thank you,

    Dustin

  • Profile Image
    Podo: Support Specialist
    Replied on March 26, 2026 at 7:31 PM

    Hi Dustin,

    Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

    Let me help you with setting up Google Analytics 4 (GA4) for cross-domain tracking between your website and Jotform forms.

    Key points for GA4 cross-domain tracking with Jotform:

    • You need to embed your Jotform form using its source code on your website. This is essential because the GA4 tracking setup works only with the form's source code embed, not with iframe embeds.
    • Set up a GA4 property and add a web data stream for your website domain in your Google Analytics account.
    • Use Google Tag Manager (GTM) to manage your tags. In GTM, enable form variables, create a trigger for form submission specific to your Jotform form ID, and set up GA4 configuration and event tags to track form submissions as events (e.g., event name generate_lead).
    • Install GTM code on your website where the form is embedded.
    • Test your setup using GTM's Preview mode and GA4's DebugView to ensure events are tracked correctly across both domains.

    This approach allows GA4 to track user sessions across your website domain and the Jotform domain because the form is embedded directly into your site, avoiding iframe limitations.

    For detailed step-by-step instructions, you can refer to Jotform's guide on How to Track Online Form Submissions Using Google Analytics 4.

    Regarding directing support to the email Dustin@strongarmdigitalmarketing.com, I am unable to forward emails but your request is noted here in the support thread.

    Give it a try and let us know how it goes.