Jotform Mobile App: Submissions are missing, but are accessible on other devices

Hi, I realized, the some of my previously submitted and filled forms from customers are missing in one of my devices. The submissions can be accessed in my other devices which is why I know they are missing. How do I fix this?

Hi Little,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

It seems like some of your previously submitted forms are missing on one device but accessible on others. This issue might be related to how submissions are synced or displayed on that particular device.

Let me show you how to check and possibly fix this:

1. Ensure you are logged into the same Jotform account on all devices where you want to access submissions.
2. Check your internet connection on the device where submissions are missing, as submissions need to sync with Jotform servers.
3. Clear your browser cache or app cache on the device showing missing submissions, then reload your submissions page.
4. Verify if any filters or search criteria are applied on the submissions page that might hide some entries.
5. Try accessing submissions from a different browser or the Jotform app on the device to see if the issue persists.

If the issue continues, it could be related to device-specific settings or syncing problems.

Reach out again if there’s anything else we can help you with.

Done all of the above. Not fixed. Also using the app on iPhone. Unable to clear cache on the app itself through the phone so option 3 is not possible. Tried all others.

Hi Little,

Since you have tried all the usual troubleshooting steps and are still experiencing missing submissions on the iPhone app, could you please provide a bit more detail about what you are seeing? Are there any error messages or specific behaviors in the app that seem unusual?

If possible, taking a screenshot of the issue would help us understand better what’s happening. Here’s how you can post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.
2. Drag and drop your image into the Upload box, or click on it and select your file.
3. Then, click on the Add button in the bottom-right corner of the window.

1. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag inward.
2. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.

No error messages. I just don’t see some submissions on this particular phone that I can access with the other

Hi Little,

Since you are using the Jotform Mobile App on your iPhone and some submissions are missing on that device but accessible on others, here are some important points and steps to consider:

1. Offline Forms: If you are using forms offline, submissions are saved locally on the device and will sync when you connect online. Make sure your device is connected to the internet to sync all submissions.
2. Offline Forms Settings: In the Jotform Mobile App, you can enable offline forms by clicking your profile picture in the top-right corner, selecting Offline Forms, and choosing the forms you want available offline.
3. Storage Space: The amount of offline data you can store depends on your device's available storage. If your device is low on space, the app may disable offline forms with the most data, which could affect submission visibility.
4. Viewing Submissions: To view submissions in the mobile app, open the app, tap on the form, then tap on Submissions to access the Inbox view where you can manage submissions.
5. Deleted Submissions: If submissions were deleted accidentally, you can restore them from the Trash within the app's Submissions section.

If none of these points resolve the issue, it may be related to syncing or device-specific settings. Please let us know if you need further assistance.

Give it a try and let us know how it goes.

Does not work

Hi Little,

One of our Support Team members will take it from here to follow up shortly.

Hi LittlePawcious,

To clarify, is it happening on multiple forms? Also, can you confirm if that particular form is missing all the submissions that are showing on other devices? Since the submissions are showing on other phone devices, and it's particularly happening on that specific device only, I strongly recommend updating the Jotform mobile app on that device, to the latest version.

If the issue still persists after the update, you can share with us the model of that device, so we can try checking using the same device.

Once we hear back from you, we can help you sort this out.