Account Storage: How to Clear Recently Deleted Items to Restore Space

how can I clear out my deleted so my storage is restored

Hi toyafurbangals,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Let me help you with that:

It only takes a few simple steps to permanently delete and purge your submissions to free up space. Before deleting, make sure to download your submissions first so you have a backup copy. Let me first show you how to download the submission data:

1. On the Jotform Mobile App, tap on the form you want to download submissions from.
2. Then, in the menu that opens at the bottom of the screen, tap on Submissions.
3. Next, in Jotform Inbox, you can tap and hold to select the submissions you want to download, and then tap on the Three Dots icon at the top-right side of your screen.
4. In the Dropdown menu that opens, tap on Download and select the file format you want to use.

You can now delete your submission data. Here6s how: 

1. In Jotform Inbox, tap and hold to select the submissions you want to delete.
2. Then, tap on the Trash Can icon at the top-right side of the screen.

Deleting submissions won6t free up space on your account, and they can be recovered within 30 days. After 30 days, they will be permanently removed. You can purge the submissions to free up space on your account. Let me show you how:

1. While in Jotform Inbox, tap on the Three Dots icon at the top-right side of your screen.
2. Then, in the Dropdown menu that opens, tap on Trash.
3. Next, tap and hold to select the submissions you want to purge, and then click on the Trash Can icon at the top-right side of the screen.

Reach out again if there6s anything else we can help you with.

Hi Toya-Lyn,

You can delete and purge submissions to free up space on your account in just a few steps. Let me first show you how to delete a submission:

1. In Jotform Tables, select the submission you want to delete.
2. Next, click on Delete at the top right side of the Tables page. 
3. Now, in the Confirmation window that opens, click on Move to Trash. 

Before deleting, make sure to download the submission first so you have a backup copy. Deleting submissions won’t free up space on your account, and they can be recovered within 30 days. After 30 days, they will be permanently removed. To free up space on your account, you can purge the submissions. Let me show you how:

1. In Jotform Tables, click on the Three Dots icon next to your form title in the tabs.
2. Then, click on Trashed Entries.
3. Next, in the window that opens on the right side of the page, select the submission you want to delete, and then click on Delete Forever.
4. Now, in the Confirmation window that opens, click on Delete.

If your account upload limit is still showing as over the limit, it is also recommended to clear the form cache after purging the data.

Reach out again if there’s anything else we can help you with.