Stripe Integration: Unable to Link Account with my form

I cannot link my Stripe account

No worries, we’ll sort this out — first, could you please share the form URL or the direct link where you’re trying to connect Stripe, so I can check the form setup on my side?

https://www.jotform.com/build/260825333690054

Hi Graham,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Let me help you with linking your Stripe account to your form.

Here’s how to link your Stripe account in Jotform:

1. Open your form in Form Builder.
2. Click the Add Element button on the left side of the screen.
3. Go to the Payments tab and find the Stripe integration.
4. Drag and drop Stripe into your form or click it to add.
5. In the Payment Settings, select the Mode (Live for your active Stripe business account or Test for sandbox).
6. Click Connect and sign in to your Stripe account to link it.
7. Configure other options such as currency, payment type, billing information, and customer record settings as needed.

If you are using Reusable Payment Connections, you can also set up Stripe once and reuse the connection on multiple forms.

If you encounter any issues during the connection process, please ensure you are logged into the correct Stripe account and that your Stripe account is active and verified.

Give it a try and let us know how it goes.

Doesn't work. All greyed out.

Hi Graham,

Thanks for reaching out to Jotform Support. I cloned and tested your form to see if I can replicate the issue, but everything seems to be working as expected. Check out the screencast below for my result:

I've cleared your form's cache, which should help. You may also consider adding the reusable connection through your Connections settings first and then selecting it in your Form builder. If the same thing happens again, let us know together with the steps you did, a screenshot of what's happening, and the error you received.

Give it a try and let us know if you need any help.