Form Language Settings: Language editing page appears blank

Hi,

I’m having an issue with form 260809053337053.

When I try to add a language and click Edit for the language settings, the language editing page opens, but it is completely blank.

I also tried cloning the form and even creating a new form by copying all the fields manually, but I’m experiencing the same problem there as well.

Could you please look into this and let me know what might be causing it?

Thank you,

Bruno Fortin

Hi Bruno,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding the issue you're experiencing with the language editing page being completely blank when trying to add or edit language settings in your form (including cloned and manually copied forms), this is not a common behavior and may be caused by a technical issue or a temporary glitch.

Here’s how to troubleshoot and work around this issue:

1. Clear your browser cache and cookies, then reload the form builder and try again.
2. Try using a different browser or an incognito/private browsing window to see if the problem persists.
3. Ensure your internet connection is stable as connectivity issues can sometimes cause incomplete loading of pages.
4. Check if any browser extensions might be blocking scripts or content on the language editing page and disable them temporarily.
5. Verify your form's primary language is set correctly before adding additional languages.

If these steps do not resolve the issue, it might be a bug or a backend problem that requires further investigation by the Jotform team.

Give it a try and let us know how it goes.

I’ve already tried those steps, including clearing the cache and cookies, using a different browser, and testing in private/incognito mode. I also tried cloning the form and creating a new one by copying all the fields, but the issue still persists.

The language editing page still opens blank.

Also, other forms are working normally, so the issue seems to be specific to this form and the copies made from it.

Could you please investigate this further, as it seems to be a technical issue on the backend?

Thank you,

Bruno Fortin

Hi Bruno,

One of our Support Team members will take it from here to follow up shortly.

Hi Bruno,

I tested your form and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update. 

Hi,

We sincerely apologize for the inconvenience. The issue regarding product description translations has been resolved.

We recently updated our data structure to support rich text formatting, which caused a temporary conflict with the translation process. This has now been corrected.

Please take a look and let us know if everything is working as expected on your end.