Course Platform: Site Crashed After Payment and Progress Lost

Hello,

After I registered and received the confirmnatio email, I started the course. About a quarter in in

it froze & when it refreshed, it showed a blank page.

How do I start from where I left off without having to pay again ?

Thank you in advance !

Hi,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding your issue with the course freezing and showing a blank page after refreshing, to resume from where you left off without having to pay again, you should be able to continue your course since your registration and payment were already confirmed.

However, since this issue seems related to the course platform rather than Jotform itself, I recommend checking if there is a way to log back into your course account or contact the course provider's support directly to restore your progress.

If the course is integrated with Jotform for registration or payment, your payment status should be recognized, and you should not be charged again.

Unfortunately, I do not have specific instructions on resuming courses after a freeze or blank page from the Jotform side, as this seems to be outside Jotform's direct control.

Let us know if you have any other questions related to Jotform products or services.

Reach out again if you need any other help.

Hi Savana,

It seems that you're filling out a form created in Jotform. Jotform helps owners to create forms, but we're not in control of the submissions they're collecting. I suggest contacting the owner of the form to check if your submission went through since you mentioned you already processed the payment.

To answer your question, if you didn't save the form before crashing, the progress is gone. You'll have to provide or answer the form again from the start.

Let us know if you have any other questions.