Form can't be submitted

Hey team,

Our Get a quote form is not working anymore. I treidn to make some changes yesterday but the builder was not loading properly. Now iusers cant fill out the form.

We need this fixed ASAP please.

Hi Ryan,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Let me help you with that:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

2. Next, click on Conditions on the left of the page.

3. Now, click on Show/Hide Field to create your condition (if you already have a condition, first click on Add Condition and then click on Show/Hide Field).

4. Set the conditions like you see below and click on Save:

The condition is configured to show the Submit button only after an email address is entered. While this example uses an email field, you can apply this logic to any field that suits your specific workflow. Check out the screencast below to see how it works:

Reach out again if there’s anything else we can help you with.

Hi Ryan,

I cloned and tested your form to see if I can replicate the issue, but I was able to submit it without any issues. Check out the screencast below for my result:

I cleared your form's cache which should help. Can you try it again using a different browser and see how it goes? If the same thing happens again, let us know together with the steps or options you're using to replicate the issue and the error message or the form behavior you're experiencing that prevents form submission.

Keep us updated and let us know how it goes.