Accessing Secure Credit Card Information in Form Submissions and Notification Emails

Hi,

How do I access the secure credit card info on my form submissions? I have always been able to see it on the emails sent to me after the submission.

Stacey Rosacci

The Salon at Winter Park

Hi Stacey,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Due to PCI compliance and security reasons, Jotform does not store or display full credit card information submitted through forms. You will not be able to access secure credit card details such as full card numbers from form submissions or emails. Only limited information like the first and last four digits may be visible, but full credit card data is never stored or accessible.

If you are using a payment gateway integration, the transaction occurs directly between the payment processor and the payer, with Jotform acting only as an intermediary. You can view transaction details such as the Transaction ID in Jotform Tables, but not the full credit card information.

Let us know if you need help managing payment data through your payment gateway integration.

Give it a try and let us know how it goes.