Account Recovery: Unable to Proceed Without Camera

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    April Hansen
    Asked on March 24, 2026 at 6:13 PM

    i dont have a camera to verify id and selfie

    i am unable to send a photo because my mac mini, doesnt have a camera

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    Aries JotForm Support
    Replied on March 24, 2026 at 6:17 PM

    Hi April,

    Thanks for reaching out to Jotform Support. The ID and selfie verification step is required in our account recovery process to confirm account ownership and keep your account secure, so unfortunately it can’t be skipped. If you don’t have access to a camera right now, you might try using another device like a phone or tablet that has one.

    Let us know if you have any other questions.