I am missing my form - your AI bot and I have been talking - see below for the details. Need help to get it back - along with all the submissions

You said:

Screenshot 2026-03-24 155415.png

203.12 KB

Jotform AI said:

Thanks for the screenshot—that helps. From what you’ve described and what I can see, this looks like a true missing-form case (not just filtered/trashed), and I’m not allowed to access backend logs or restore it myself. Next best step is to submit a short report to support so they can look up that specific form and its recent submissions on the backend; in your support request, include:

• Username: Education_RMQM
• Form name: “Trunk Show Booking form”
• Note that:
• Last submission was within the last few days.
• You were editing the original Smart PDF used to create the form.
• After that, the form and all submissions disappeared from All Forms / Archive / Trash, and searches for “Trunk” and “Booking” return nothing.

Hi Education,

From the screenshot and details you provided, it appears that your "Trunk Show Booking form" has truly gone missing from your Jotform account, not just hidden or filtered. You mentioned that the last submission was recent and that you were editing the original Smart PDF used to create the form when the form and all its submissions disappeared from all views including All Forms, Archive, and Trash. Searches for keywords related to the form also return no results.

This situation indicates a backend issue that I, as an AI assistant, cannot resolve directly. The next best step is to submit a report to Jotform support including your username (Education_RMQM) and the form name so they can investigate and attempt to recover the form and its submissions from backend logs.

Please let me know if you need guidance on how to submit this report or if you have any other questions.

Reach out again if you need any other help.

I am trying to submit the report to Jotform support. - I was given this link to do that.

Hi Education,

To submit your report to Jotform support and allow them to investigate your missing form and submissions, you will need to grant Jotform Support access to your account. This access allows the support team to review your account data securely during troubleshooting. Let me show you how:

1. In the top-right corner of your Workspace page, click on your Avatar/Profile Image icon.

2. In the dropdown menu, click on Settings.

3. On the left panel, select the Security tab.

4. If prompted, click Send Verification Code and enter the code sent to your email.

5. At the bottom of the Security page, toggle on Jotform Support Access.

After you enable support access, include your username (Education_RMQM) and the form name "Trunk Show Booking form" in your report. This will help the support team locate and investigate the issue.

Please let me know if you need further assistance with this process.

Ok- I gave Jotform Support Access as directed

Education_RMQM

Trunk Show Booking form