Account Upgrade: Invalid Zipcode Error Despite Correct Entry

Hi I am a bit frustrated because is not accepting my payment saying invalid zipcode which is not correct. This card works fine in other software systems for payment.

I’m sorry that’s happening, that’s definitely frustrating when the ZIP is correct and still rejected.

To check what’s going on with the payment on our side, could you please share the form link or the page URL where you’re trying to make the payment? Once I have that, I’ll check how the payment field and gateway are set up and we can narrow down why the ZIP code is being flagged as invalid.

Sure https://www.jotform.com/pricing/silver/monthly/?jtm_source=regularfiftydiscount&jtm_medium=website&jtm_content=%2Fmyaccount%2Fbilling&jtm_campaign=regularfiftydiscount-v1
This is the page where I am trying to add payment for the Silver plan monthly

Okay thanks

Hi Tonia,

You're welcome. If you need any further assistance or have more questions about the payment issue or anything else, feel free to let me know.

Reach out again if you need any other help.

Hi Tonia,

Thanks for reaching out to Jotform Support. I saw that you're getting an error message when submitting your form. I've cloned your form and tested it to see if I can replicate the issue, but it is working as expected. Check out the screencast below:

As you can see, it is working properly. Can you test your form using a different browser to see if it's going to work? If the issue still persists, can you clear your form caches? Let me show you how to do it:

1. In Workspace, click on your Avatar icon on the upper right side of the page.
2. Then, click on Settings in the menu that opens.

3. After that, click on Clear Cache under the Form Caches section.

Once done, can you test your form again to see if it's going to work?

As soon as we hear back from you, we can work on getting you a solution for this.

Can someone help me with payment?

Hi Tonia,

As I've checked, it appears that the attempted subscription payment was unsuccessful due to a refused reason. The issue could be related to your credit card and the bank's authorization. You can contact your bank and inquire as to why the payment was declined/did not go through. If you have a different credit card, you can also try that when upgrading your subscription. Let me show you how:

1. Log in to your Jotform account, go to the Pricing page, and click on Upgrade under the subscription plan you want.

2. In the Choose Your Payment Schedule section, select Yearly or Monthly.

3. Then, enter your billing details in the Billing details section.

4. In the Choose your Payment Method section, select Credit/Debit Card or PayPal.

5. If you choose Credit/Debit Card, you can enter your Credit/Debit Card information below the Credit/Debit Card option.

6. Next, in the top-right corner of the page, in the Summary section, tick the box next to I’ve read and agree to the Terms of Service, and click on Pay.

But, if you select PayPal as the payment, a PayPal Payment window will open, where you can log in and complete your payment after clicking on the Pay with PayPal button. Check out this screenshot below:

After the subscription is successfully paid, the features and limits for the chosen subscription plan will be applied to your account right away.

Reach out again if you have any other questions.