User Access Issue: Account Locked Due to Too Many Login Attempts

I am contacting you regarding an access issue affecting the account associated with the email address goglobaloperacione@gmail.com.

Since yesterday, the user has been unable to log in. The platform displays the message "too many attempts," even though access has only been attempted from a single device. This suggests that the account may have been incorrectly locked or restricted.

We request your prompt assistance in:

Reviewing the account status

Removing any temporary locks or restrictions

Providing guidance on restoring access as soon as possible

This issue is impacting operations, so your prompt response would be greatly appreciated.

Thank you in advance.

Hi Global Go,

Thanks for reaching out to Jotform Support. I checked the email address you mentioned, goglobaloperacione@gmail.com but there's no account tied to it. But after checking the email address used in creating this support thread, it's linked to an account with a Bronze subscription. If this is the account you're referring to, you can try using this email address instead.

Give it a try and let us know if you have any other questions.