Account Management: Merging Two Jotform Accounts to Retain Survey Responses

I created an account using my work email, but realized I could only get 100 responses on my survey. I reached out to my internal IS team and Beck's Hybrids has an account with Jotform and I got set up under that. I just need to have the two merged so I don't lose my form. Please and thank you!

Hi Holly,

Thanks for reaching out to Jotform Support. Transferring Your Forms and Data to Another Account is easy. When you transfer a form, all its submission data moves with it, and the receiving account becomes the new owner. There are a few things you need to be aware of:

• If you're using a custom URL, it’ll automatically update from https://form.jotform.com/{yourUsername}/{your-custom-url-slug} to https://form.jotform.com/{New_Owner_Username}/{your-custom-url-slug}.
• The transfer can’t be undone unless the new owner agrees to send the forms back.
• It's not possible to transfer forms to or from HIPAA-friendly accounts.

Now, let me show you how to do it:

1. On your Workspace page, click on your Avatar/Profile Image in the top-right corner of the screen.

2. In the window that opens, click on Settings.

3. Then, click on the Data tab on the left.

4. In the Transfer Form section, click on Transfer Form.

5. Next, enter the Authentication Code that is sent to your email address, and click on Verify.

6. In the window that opens, tick the box next to the name of the form you want to transfer.

7. In the New Email Owner’s Email Address field, enter the email address of the account that you want the forms to be transferred to.

8. Now, click on Transfer Form.

Keep in mind that you can only send one form transfer at a time. You can also cancel the current transfer request. Let me show you how:

1. While you are still on the Data page, click on the View Details button in the Pending Transfer section.

2. Then, click on Cancel Request.

3. Finally, click on Yes, Cancel.

Once the forms are transferred, the owner of the account receiving the forms will get an email notification. From that email, they can click on the View Transfer button, then click on Accept to complete the transfer. Check out the screencast below:

Don’t forget that the form(s) you’re transferring shouldn’t be connected to Jotform products like Jotform Apps, Jotform Store Builder, or Jotform Workflows. If they are, remove those connections first.

Reach out again if you have any other questions.

I have figured out how to transfer a form, but I need to figure out how to merge two actual jotform accounts.

Hi Holly,

Unfortunately, there's no option to merge two Jotform accounts. You can only transfer forms from one account to the other. You mentioned that Beck's Hybrids has an account with Jotform, and you're under that account. This sounds like they have an Enterprise account. If you're added as another user under that account, ask the account admin to get in touch with Enterprise support if they have another solution for this case.

We have a guide that explains How to Contact Enterprise Support Team. Ask them to create a ticket there, and someone from the Enterprise Support Team will get in touch with you shortly.

Reach out again if there’s anything else we can do for you.