Cannot attach another email to my account

I created a jotform for a local charity and would now like to remove my email from the accoutn and replace with one of theirs. You system sends me a verification code which I complete, then says its waiting on verification from the new email address. I have been trying to coordinate this with the new owner, but every link they receive informs them the request is expired.... We are doing this live, so the email is arriving expired. Please fix this.

Hi minicloset,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

It seems like the verification link sent to the new email address for ownership transfer is expiring too quickly. If the new owner is unable to verify because the link expires immediately, this is a known issue that might require special handling.

If you can’t update your email address because the current one is unavailable and you can’t access the verification email, can you submit the form on the How to Recover Your Jotform Account page, and our team will look into it?

Reach out again if you have any other questions.