Email Notifications: Confirmation Emails Not Being Sent to Submitters

My Lease haulers are confirming that they are not getting confirmation emails after they submit a ticket. This is happening on several , and I have confirmed all there emails to make sure they are correctly attached to the hauler.

Let’s sort this out — first, can you please share one of the hauler’s email addresses that should be receiving the confirmation (autoresponder) email so we can check it on our side?

reve1truckingllc@gmail.com

I’ve made a few changes to help resolve the problem. Your email address was previously in the block list, but it has now been removed. According to our records, the last email to you was successfully sent. Please check your spam or junk folder. To ensure you receive future emails, consider whitelisting Jotform's sender email or domain. Also, verify that your form's email fields and conditions are set up correctly. Here are a few tips to help prevent future email delivery issues:

• You can view your https://www.jotform.com/help/293">Email Logs to see what's happening with your form emails
• https://www.jotform.com/help/145-whitelisting-jotform-ip-addresses-and-domains/">Whitelist Jotform IP Addresses and Domains
• If the issue persists, https://www.jotform.com/help/244">Setting Up a Custom SMTP to use your own email provider as the sender may help

so this is a setting on the person side submitting email's ?

Hi Hauling,

Regarding your question, the issue with confirmation emails not being received can be related to several factors, including settings on the side of the person submitting the form as well as the form and email setup itself.

Here are some key points to consider:

• Make sure the email addresses entered by the submitters are correct.
• Check the spam or junk folders of the recipients, as emails can sometimes be filtered there.
• Jotform emails might be blocked or bounced if the recipient's email address was previously on a block or bounce list.
• Whitelisting Jotform's sender email addresses and IP addresses on the recipient's email system can help prevent emails from being marked as spam.
• Verify that your form's email notification and autoresponder settings are correctly configured, including the recipient email fields.
• Using a custom SMTP server for sending emails can improve deliverability if issues persist.

So, while some settings on the submitter's side (like spam filters or email correctness) can affect email delivery, it's also important to ensure your form and Jotform email settings are properly configured to avoid delivery issues.

Let me know if you want guidance on checking or adjusting these settings.