Error Message (Exceeded Signed Document Quota)

To whom it may concern,

I am receiving an error message and cannot view a form sent by my healthcare provider. It states that I have run out of the signed document quota; however, prior to today I had only viewed this document once. Can you assist with this issue? Thank you.

Best,

Alaysia

Hi Alaysia,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

You mentioned receiving an error message stating that you have run out of the signed document quota, even though you have only viewed the document once. I checked your account usage, and it shows that you are on the Free Plan and currently have not used any of your signed document quota.

This issue might be caused by a system error or a misunderstanding in the quota tracking. Unfortunately, signed document limits cannot be increased by deleting documents; they reset on a monthly cycle unless you upgrade your plan.

If you continue to experience this problem, it might be helpful to wait for the next monthly cycle or consider upgrading your plan for higher limits.

Here is a summary of your current usage and limits related to signed documents and other categories:

Give it a try and let us know how it goes.

I would like to be transferred to a real agent.

Hi Alaysia,

One of our Support Team members will take it from here to follow up shortly.

Thank you.

Hi alaysiambrown,

Thanks for reaching out to Jotform Support. I've gone ahead and reached out to our relevant team to check on this. We'll get back to you as soon as we hear back from them.

We appreciate your patience and understanding.

Hi Alaysia,

Thanks for your patience and understanding while we look into this. On our tests, we couldn't bump into any error message(s). Could you give it a try on your end and let us know if the warning message is still present?

Once we hear back from you, we'll be able to move forward.