Email Notifications: Not Receiving Form Submission Alerts

Hello,

When a member fills out the form on our website they recive confirmation that the form was submitted and received by us but we are not getting email notification when a form was submitted.

How do we fix this?

Let’s sort that out — first, what email address should be receiving the notification emails (the exact email address)?

info@myfusesystems.com

According to our records, the email address info@myfusesystems.com is not on the bounce or unsubscribe lists. The emails should be delivered successfully. Please check your spam or junk folder. Additionally, consider whitelisting Jotform's sender email or domain to avoid future issues. Make sure your form's email fields and conditions are set up correctly. To prevent email bounce issues, please use valid, correctly formatted email addresses. Here are a few tips to help prevent future email delivery issues:

• You can view your https://www.jotform.com/help/293">Email Logs to see what's happening with your form emails
• https://www.jotform.com/help/145-whitelisting-jotform-ip-addresses-and-domains/">Whitelist Jotform IP Addresses and Domains
• If the issue persists, https://www.jotform.com/help/244">Setting Up a Custom SMTP to use your own email provider as the sender may help

Feel free to let me know if it’s still not working.

where do i put the email it should go to

Hi Elyse,

It takes no time at all to Set up a Notification Email, so you'll get an email after someone fills out your form. Here’s how to do it:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

2. Next, click on Emails in the menu on the left.

3. Select Notification Email from the Other Email Options section.

4. Then, go to the Recipient tab, and enter the email address where you want to receive emails every time there is a submission on your form.

5. Finally, click on Save Email at the bottom.

Reach out again if you have any other questions.