Password Change Request?

  • Profile Image
    Pools_Imperial
    Asked on March 23, 2026 at 8:55 AM
    I'm getting this error when trying to login yet there is no option to request a password change. Password change request expired

    Password change request has expired. Please issue a change request again.


  • Profile Image
    Podo: Support Specialist
    Replied on March 23, 2026 at 8:56 AM

    It sounds like your previous reset link has expired, and we’ll need to start a fresh password reset for your Jotform account.

    To help you with that, please tell me the email address or username you use to log in to Jotform (just one of them is fine). Once I have that, we can proceed with the next step.

  • Profile Image
    Pools_Imperial
    Replied on March 23, 2026 at 8:56 AM

    tsmith@imperialpools.com

  • Profile Image
    Podo: Support Specialist
    Replied on March 23, 2026 at 8:57 AM

    Hi Imperial,

    Thanks for providing your email address. Since your previous password reset link has expired, please try to initiate a new password reset request by going to the Jotform login page and clicking on the "Forgot Password" option.

    If you do not see the option to request a password reset, please let me know, and I will assist you further.

    Give it a try and let us know how it goes.

  • Profile Image
    Pools_Imperial
    Replied on March 23, 2026 at 9:00 AM

    I did not receive a password reset email to tsmith@imperialpools.com now what


  • Profile Image
    Podo: Support Specialist
    Replied on March 23, 2026 at 9:00 AM

    According to our records, the reset password email is being sent to tsmith@imperialpools.com. Please check your spam or junk folder in case it was filtered there. To avoid future issues, consider whitelisting Jotform's sender email or domain. Here are a few tips to help prevent future email delivery issues: