Settings Pages: Unable to Access Certain Pages in Workplace

Hi, I,m having problems accessing some of the settings pages in my workplace. Is there a problem with the platform or a reason why I cannot access some of the settings?

Hi Paul,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding your issue with accessing some of the settings pages in your workplace, there can be various reasons why certain settings pages might not be accessible. It could be related to permissions, roles assigned to your account, or specific settings being hidden or restricted by the administrator.

If you are using the Jotform App and want to control visibility of certain pages, you can hide specific pages to restrict access. Let me show you how:

1. In App Builder, click on the page you want to hide at the bottom.
2. Next, click on the Three Dots icon, and then select Hide Page.

If this does not address your issue, it might be related to your user role or permissions within your workplace. Please check with your administrator to ensure you have the necessary access rights.

Reach out again if there’s anything else we can help you with.

Hi Paul,

Can you share which part of the My Workspace the issue is happening? If you're trying to access your assets, make sure that it's selected in the filter. For example, if you're want to access your forms, here's how to do it:

1. On your Workspace page, click on Filter at the top of the page.
2. In the Dropdown menu, uncheck the box next to Clear All, then put a check in the box next to Forms, so only they’ll be shown on the page.

But, if you were referring to something else, can you capture a video of what’s going on and share it? Loom works great, or you can upload it to Google Drive or Dropbox.

Once we hear back from you, we'll be able to help you with this.