can not open settings for my form

i can not open setting for this form, 2026 Darien Little League Scholarship Application. i am trying to enable the form. here is the link: https://form.jotform.com/210354470988058

I am able to edit the form and select "build" and "publish" tabs, but when i click on the Settings tab, it just goes blank. please advise. thank you!

Hi Maria,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding the issue where the Settings tab goes blank when you try to open it for your form, this can sometimes happen due to browser cache or temporary glitches.

Let me help you with that:

1. Clear your browser cache and cookies, then try accessing the Settings tab again.
2. Clear your form cache from your Jotform Account Settings to refresh the form data.
3. Try using a different browser or device to see if the issue persists.

If you have any conditional logic or field visibility settings, ensure they are not affecting the form's Settings tab loading.

Give it a try and let us know how it goes.

this did not work. there is still a blank when i click settings even in a different browser.

Hi Maria,

Since clearing the browser cache and trying different browsers did not resolve the issue with the Settings tab going blank, the next step is to clear your form cache from your Jotform Account Settings. This process helps refresh the form data and can often fix issues related to form loading.

Here’s how to clear your form cache:

1. Go to your Workspace page on Jotform.
2. Click on your Profile Picture or Avatar at the top-right corner of the page.
3. Select Settings to open your Account Settings page.
4. On the right side of the Form Caches section, click on Clear Cache.

You should see a message saying "All caches are cleared," indicating the process was successful.

If the issue persists after clearing the form cache, please let us know so we can explore further options.

Give it a try and let us know how it goes.

i can not locate the settings...form caches section to clear cache

Hi Maria,

Although Clearing Your Form Caches isn't done automatically, it's easy to do it manually. Let me show you how:

1. On your Workspace page, click on your Avatar/Profile Image icon.

2. In the dropdown menu, click on Settings.

3. In the Settings menu, click on Clear Cache. And that's it, you're done.

Give it a try and let us know if you need any other help.