Upload space is full, but I've deleted all my submissions

Hello!

Apparently my upload space is full. I only have one form, and have delete all the submissions. However, when I went to 'trash' to empty the trash, there was nothing there. I've cleared my cache as suggested by Podo, logged out and in again several times, and waited several hours. There's still nothing in my trash, only one little submission, and yet my upload storage is full. Can you assist please?

Thank you!

Michelle

Hi Michelle, Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Your upload space is full because uploaded files are stored separately from submissions. Deleting submissions alone does not free up upload storage unless the uploaded files within those submissions are also deleted.

Let me help you with that:

1. Open your Jotform Submission Table and click on the uploaded file you want to delete.
2. In the Preview window, click on the Trash Can icon to delete the file.
3. Confirm by clicking Delete File(s) in the confirmation window.

Alternatively, if you want to free up space by deleting submissions with uploaded files, you need to delete and then purge those submissions:

1. Select the submissions with uploaded files in your Submission Table and click Delete.
2. Confirm by clicking Move to Trash.
3. Go to the Three Dots icon in the first tab of the table, select Trashed Entries.
4. In the Trash menu, select the deleted submissions and click Delete Forever.
5. Confirm by clicking Delete.

If your upload space still shows as full after deleting files and purging submissions, try clearing your form cache as sometimes the system does not immediately recalculate your usage.

Give it a try and let us know how it goes.

I have selected ALL submissions and deleted them.

Hi Michelle,

You can easily delete your trashed submissions in Jotform Tables. Let me show you how:

1. In Jotform Tables, click on the Three Dots icon next to your form title in the tabs.
2. Next, in the Dropdown menu, click on Trashed Entries to open the Trash menu.
3. Then, in the Trash menu on the right, click on the Checkboxes to select the submissions you want to purge. To select all, click on the Select All button.
4. Now, click on Delete Forever, and in the Confirmation window, click on the Delete button to confirm.

To avoid permanently losing submission data, it’s recommended to Download Form Submissions as Excel, CSV, or PDF. Purging deleted submissions will free up your Submission Storage and Upload Space but won’t affect other limits. You can also check out our guide about Account Usage and Limits for more information.

Give it a try and let us know if you need any help.

Wow, okay, i think that worked. That is very un-intuitive!

I assume it's done this way to 'trick' people into upgrading when they dont really have to.

Hi Michelle,

I'm glad to hear that it worked for you. The process of deleting and purging submissions separately can indeed feel a bit un-intuitive. This method is designed to give users an extra layer of control over their data, allowing them to recover submissions within a certain period before permanent deletion.

If you have any more questions or need further assistance with your forms or account, feel free to ask.

Give it a try and let us know how it goes.

WHy can't they just sit in the trash, like everything else?

Hi Michelle,

The reason submissions don't stay indefinitely in the trash is to help manage storage limits and keep the system efficient. When submissions are deleted, they move to the trash where they can be recovered for a limited time, typically 30 days. After this period, they are permanently removed to free up storage space.

This approach balances giving users a chance to recover deleted data while ensuring that storage limits are respected and the platform runs smoothly.

Let us know if you have any other questions or need further clarification.

That's all, thnaks for helping me so quickly! Can you please email me this conversation?

Hi Michelle,

I'm glad I could assist you quickly. However, I am unable to send emails directly. You can copy and save this conversation manually for your records.

Let us know if you have any other questions.